Returns & Exchanges
Due to customization and sanitation reasons Excellength Extensions are not returnable. Store credit and exchanges are permissible. If the item shipped is damaged or the wrong item has been sent, we will replace it within 5 days of receiving your unaltered return. Item must be in its original condition. If your item is out of stock, we will reship within 10 business days.
Instructions for exchanging or returning damaged or wrong item sent
Billing and Shipping Information
For security reasons, all orders must be shipped to:
How do I cancel my order?
Monday – Friday
10:00am & 4pm
Eastern Standard Time
Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Shipping refunds on delayed ordered due to carrier delays can not be issued
Shipping Cancellations and Refusals
For any shipments returned to us due to wrong address given, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge of 25% of your order total. Shipping and handling charges are non- refundable.
International Shipping Policy
We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.